Refund policy

Return and Exchange Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return or exchange process.

Eligibility for Return/Exchange:

• Returns or exchanges must be initiated within 30 days of the original purchase date.

           Items must be unused, undamaged, and in their original condition.

How to Return or Exchange:

1. Contact Us: To begin the return or exchange process, please reach out to our customer service team at: Orders@TreeTownToys.com. Provide your order number and the reason for your return or exchange. Our customer service team will be happy to assist further and will contact you regarding next steps once all information is received.